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Currently Browsing: Results for Tag "Spark"

Spark and Vodafone offer gift in wake of Samsung Note7 debacle

Spark and Vodafone offer gift in wake of Samsung Note7 debacle In the wake of the Note7 debacle, Spark is offering its Note7 customers a $100 gift voucher following the return of their device to a Spark store.“We’ve been communicating directly with each of our Note7 customers throughout this process, so this is a way of completing the exchange on a good note,” he explains.

Pit stop in Auckland for undersea cable ship en route to Tasman Sea

Pit stop in Auckland for undersea cable ship en route to Tasman Sea Within one day, the long awaited Ile de Re has both arrived and departed Auckland’s shores.En route to the middle of the Tasman Sea, the specialised undersea cable ship will continue laying the final section of the Tasman Global Access (TGA) undersea cable.

Spark supports next phase of Rural Broadband Initiative for Kiwis

Spark supports next phase of Rural Broadband Initiative for Kiwis Improved broadband and mobile services for rural New Zealand will grow regional economies and boost tourism in key destinations, according to Adams.“Around 293,000 rural New Zealanders are accessing better broadband under the first phase of our RBI programme.

NZ earthquake: Kiwi tels join forces for Kaikoura revery

NZ earthquake: Kiwi tels join forces for Kaikoura revery The disaster earthquake that struck New Zealand yesterday damaged a major fibre optic cable that runs from the top of the South Island, along State Highway 1 through Clarence and Kaikoura, to Christchurch.Today, Spark is looking at following in Vodafone’s footsteps and installing a microwave backhaul link to improve mobile connectivity further.

Spark waives early termination & moving fees for quake-affected customers

Spark waives early termination & moving fees for quake-affected customers “For those people it must be a hugely stressful time, and the news they may need to move is always devastating.We think the most important thing we can do is help make this process as smooth as we can at our end, and waiving fees is the right thing to do,” he says.

NZ earthquake: Tels successfully restore broadband and IP voice services to Kaikoura

NZ earthquake: Tels successfully restore broadband and IP voice services to Kaikoura Since then, there has been success to restore telecommunications services in Kaikoura with broadband and IP voice services returning at last night at 11pm.And now, with the Wellington link established, the telcos advise that all of Kaikoura’s 1,466 broadband customers should see their broadband service restored.

Kaikoura earthquake: Tels successfully restore broadband and IP voice services

Kaikoura earthquake: Tels successfully restore broadband and IP voice services Since then, there has been success to restore telecommunications services in Kaikoura with broadband and IP voice services returning at last night at 11pm.And now, with the Wellington link established, the telcos advise that all of Kaikoura’s 1,466 broadband customers should see their broadband service restored.

Govt gives tel industry props for restoration efforts following quakes

Govt gives tel industry props for restoration efforts following quakes In a statement, Communications Minister Amy Adams has thanked the industry for returning services close to pre-quake levels.As a consequence of the quakes, a key fibre backbone running along the Kaikoura coast was disrupted at multiple locations.

mplaints board throws out 2degrees carryover data mplaint

mplaints board throws out 2degrees carryover data mplaint An in-store poster advertisement contained, in large white type, that “Only 2degrees gives you Pay Monthly Carryover Data that doesn't disappear every month.However, the Complaints Board determined the advertisement was clearly referring to Pay Monthly plans and did not claim that 2degrees was the only company offering carryover data in all circumstances – only on Pay Monthly plans.

Spark to launch private paging service for emergency & business-critical customers

Spark to launch private paging service for emergency & business-critical customers Last July Spark announced its decision to close the public paging network at the end of June 2017.According to a statement, the agreement between the New Zealand Fire Service, and the National Rural Fire Authority, involves a significant upgrade of the existing paging infrastructure to form a new private paging service, which will be made available to other emergency services, health boards and customers for whom paging is also business-critical.

mmerce mmission delays final decision on Sky-Vodafone merger

mmerce mmission delays final decision on Sky-Vodafone merger Below are short extracts from Spark and 2degrees submissions.And the harm this creates is already evident in difficulties existing broadcasters and media companies are having in dealing with Sky," said the cross-submission from Spark.

Spark deploys its 'fastest' UFB service to most of NZ

Spark deploys its 'fastest' UFB service to most of NZ Delivered over gigabit technology, the telco says its new plan option is the fastest residential service that it has to offer.According to the telco, to get the fastest speeds possible, customers will need to have high specification hardware in their homes and be testing over an Ethernet connection.

Spark is in but Alcatel is out: NZ's top five smartphone vendors reshuffled

Spark is in but Alcatel is out: NZ's top five smartphone vendors reshuffled The drop was caused by Spark's decision to reduce its own line of phones.This year Spark has six devices across its range, including the Spark Lite and Plus models, R84, as well as its line of Skinny and cobranded devices.

Spark and 2degrees respond to Gisborne power outage

Spark and 2degrees respond to Gisborne power outage Due to a fatal plane crash and power outage in the Gisborne area, Spark has been keeping a close eye on its network in the region.However, there are five mobile cell-sites running on back-up battery power.

Xtra mail cuts support for outdated email clients; warns customers to upgrade

Xtra mail cuts support for outdated email clients; warns customers to upgrade The company is strongly recommending that customers should upgrade their operating systems and mail clients.The company is also urging customers to take note of what is supported from a security perspective.

What went down with Spark’s weekend outage

What went down with Spark’s weekend outage According to the telco, the outages impacted 263 of the approximately 1500 Spark mobile sites in New Zealand, predominantly in the Auckland region.On Sunday, Spark says technical teams were working hard on resolving the issues as a ‘matter of urgency’.

Updated: What went down with Spark’s weekend outage

Updated: What went down with Spark’s weekend outage According to the telco, the outages impacted 263 of the approximately 1500 Spark mobile sites in New Zealand, predominantly in the Auckland region.On Sunday, Spark says technical teams were working hard on resolving the issues as a ‘matter of urgency’.

REPORTS: Auckland Spark store ram-raided

REPORTS: Auckland Spark store ram-raided A Spark store in the upmarket Auckland suburb of Ponsonby was raided yesterday after thieves rammed the store with a car, taking off with a number of mobile devices.This is the second time the store was ram-raided a few months ago.

Surprise surprise: NZ tels need to up customer service game

Surprise surprise: NZ tels need to up customer service game A new survey from Consumer NZ has revealed internet and mobile companies are struggling with the basics of customer service.Nearly two-thirds of consumers experienced lengthy delays to speak with a customer service rep,” she adds.

Spark talks business with new acquisition on the horizon

Spark talks business with new acquisition on the horizon The first is TeamTalk (mobile radio services), then there is CityLink (provision of metro fibre services primarily in the Wellington CBD), and Farmside (internet service provider focused on the rural market).“This offer is advantageous to TeamTalk shareholders in being an offer for the full TeamTalk business,” he explains.